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Peach integrates directly with Microsoft 365 to help financial aid offices manage shared inboxes, collaborate on student communications, and authenticate users through their institutional accounts.

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What Peach uses Microsoft for

Peach uses Microsoft 365 for three primary functions:

Authentication

Users sign in securely using their Microsoft 365 credentials.

Shared mailboxes

Peach reads incoming emails from approved shared mailboxes.

Email sending

Peach sends responses directly from your shared mailbox.

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How it works

1

Student emails your office

Incoming messages arrive in your shared mailbox, such as financialaid@college.edu.
2

Peach imports the email

Peach automatically synchronizes incoming emails and creates tickets.
3

Staff review and respond

Team members can collaborate, use AI-generated drafts, and reference institutional policies.
4

Response is sent

Emails are delivered directly from your shared mailbox through Microsoft 365.

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What Peach can access

Peach only accesses resources that your organization explicitly authorizes.
Peach does not require access to individual user inboxes.
Typical mailbox examples include:

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Security model

Peach is registered as an Enterprise Application within Microsoft Entra. Access is controlled through:
  • Microsoft user assignments
  • Microsoft security groups
  • Peach role permissions
Only users assigned to the Peach application can access the platform.

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Before you begin

To connect Peach, your organization will need:
  • Microsoft 365
  • Microsoft Entra administrator access
  • At least one shared mailbox
  • Users assigned to the Peach application

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Next steps

Admin setup

Register Peach in Microsoft Entra and grant permissions.

Permissions

Review the permissions Peach requires and why.