Why Peach
Financial aid teams manage thousands of student questions each year, often across multiple staff members, inboxes, and systems. Peach brings these workflows into a single platform, giving financial aid teams one place to manage student inquiries, collaborate across the office, access institutional and regulatory knowledge, and use AI to reduce repetitive work.Built for financial aid
Unlike general-purpose help desk tools, Peach is designed specifically for higher education financial aid offices. Peach helps teams:- Respond to student inquiries faster
- Maintain consistency across staff responses
- Reduce repetitive email drafting
- Preserve institutional knowledge
- Improve visibility into office performance
Core platform areas
Tickets
Manage student inquiries from connected shared inboxes, track follow-ups, and respond to students.
AI assistant
Ask financial aid questions and get guidance grounded in federal regulations and institutional resources.
Knowledge base
Manage the policies, procedures, and reference materials Peach AI uses to generate answers and email drafts.
Analytics
Understand ticket volume, response times, resolution trends, and workload across your office.
How Peach works
1
Connect your shared mailbox
Connect your financial aid inbox to Peach.
2
Receive student inquiries
Incoming emails are automatically imported into Peach.
3
Work tickets collaboratively
Staff can review, assign, and respond to student questions.
4
Send responses
Messages are sent directly from your institution’s mailbox.