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Peach is an AI-powered communications platform built specifically for financial aid offices. By connecting your shared inbox to Peach, your team can manage student inquiries, collaborate on responses, access institutional knowledge, and leverage AI to reduce repetitive work.

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Why Peach

Financial aid teams manage thousands of student questions each year, often across multiple staff members, inboxes, and systems. Peach brings these workflows into a single platform.

Tickets

Organize and manage incoming student emails from shared inboxes.

AI assistant

Generate response drafts and get answers to financial aid questions with citations.

Knowledge base

Centralize institutional policies, procedures, and guidance.

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Built for financial aid

Unlike general-purpose help desk tools, Peach is designed specifically for higher education financial aid offices. Peach helps teams:
  • Respond to student inquiries faster
  • Maintain consistency across staff responses
  • Reduce repetitive email drafting
  • Preserve institutional knowledge
  • Improve visibility into office performance

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Core platform areas

Tickets

Manage incoming student communications from shared inboxes.

AI assistant

Ask questions and generate response drafts using institutional and regulatory guidance.

Knowledge base

Store and organize policies, procedures, and reference materials.

Analytics

Measure response times, ticket volume, and team activity.

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How Peach works

1

Connect your shared mailbox

Connect your financial aid inbox to Peach.
2

Receive student inquiries

Incoming emails are automatically imported into Peach.
3

Work tickets collaboratively

Staff can review, assign, and respond to student questions.
4

Send responses

Messages are sent directly from your institution’s mailbox.

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Ready to get started?

Getting started

Review requirements and prepare your environment.

Quickstart

Connect your first mailbox and start working tickets.