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Peach uses shared inboxes to receive student inquiries and send responses on behalf of your office. Shared inboxes can be connected during onboarding or at any time from Settings.

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Before you begin

Before connecting a shared inbox, ensure that:
  • Your institution’s IT team has completed the Microsoft 365 setup process
  • You have access to the shared mailbox in Microsoft 365
  • You are assigned as an Admin in Peach

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Connecting a shared inbox during onboarding

The shared inbox selection screen is only shown during onboarding when Peach does not yet have a shared inbox connected for your institution. This commonly occurs when:
  • A new institution is setting up Peach for the first time
  • The first administrator is completing onboarding
You may not see this step if another user has already connected a shared inbox. Examples include:
  • An IT administrator testing the integration
  • Another administrator completing setup before you
  • An existing Peach deployment
Even if you do not see the shared inbox step during onboarding, you can connect additional inboxes later from Settings.

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Connect a shared inbox from Settings

Navigate to: 
Settings → Email Integration
Under Email Providers, select Connect Shared Inbox. Screenshot 2026 06 23 At 12 54 07 PM

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Select a shared inbox

Begin typing the name of the shared mailbox you want to connect. Screenshot 2026 06 23 At 12 54 48 PM Examples include: Select the mailbox from the search results. Select Connect.
If the shared mailbox does not appear when searching, contact your Microsoft administrator to verify mailbox permissions.

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What happens next?

After connecting a shared inbox:
1

Emails begin syncing

Incoming emails from the shared mailbox are imported into Peach.
2

Tickets are created

Student inquiries become tickets that can be managed by your team.
3

Responses can be sent

Staff can send emails directly from the connected shared mailbox.

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Next Steps

Tickets

Learn how Peach manages incoming student inquiries.

Troubleshooting

Resolve mailbox connection and email delivery issues.