> ## Documentation Index
> Fetch the complete documentation index at: https://docs.joinpeach.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

Peach integrates directly with Microsoft 365 to help financial aid offices manage shared inboxes, collaborate on student communications, and authenticate users through their institutional accounts.

## What Peach uses Microsoft for

Peach uses Microsoft 365 for three primary functions:

<CardGroup cols={3}>
  <Card title="Authentication" icon="shield-check">
    Users sign in securely using their Microsoft 365 credentials.
  </Card>

  <Card title="Shared mailboxes" icon="mailbox-flag-up">
    Peach reads incoming emails from approved shared mailboxes.
  </Card>

  <Card title="Email sending" icon="send">
    Peach sends responses directly from your shared mailbox.
  </Card>
</CardGroup>

***

## How it works

<Steps>
  <Step title="Student emails your office">
    Incoming messages arrive in your shared mailbox, such as [financialaid@college.edu](mailto:financialaid@college.edu).
  </Step>

  <Step title="Peach imports the email">
    Peach automatically synchronizes incoming emails and creates tickets.
  </Step>

  <Step title="Staff review and respond">
    Team members can collaborate, use AI-generated drafts, and reference institutional policies.
  </Step>

  <Step title="Response is sent">
    Emails are delivered directly from your shared mailbox through Microsoft 365.
  </Step>
</Steps>

***

## What Peach can access

Peach only accesses resources that your organization explicitly authorizes.

<Info>
  Peach does not require access to individual user inboxes.
</Info>

Typical mailbox examples include:

* [finaid@college.edu](mailto:finaid@college.edu)
* [financialaid@college.edu](mailto:financialaid@college.edu)
* [scholarships@college.edu](mailto:scholarships@college.edu)

***

## Security model

Peach is registered as an Enterprise Application within Microsoft Entra.

Access is controlled through:

* Microsoft user assignments
* Microsoft security groups
* Peach role permissions

Only users assigned to the Peach application can access the platform.

***

## Before you begin

To connect Peach, your organization will need:

* Microsoft 365
* Microsoft Entra administrator access
* At least one shared mailbox
* Users assigned to the Peach application

***

## Next steps

<CardGroup cols={2}>
  <Card title="Admin setup" icon="badge-check" href="https://docs.joinpeach.co/admin-setup">
    Register Peach in Microsoft Entra and grant permissions.
  </Card>

  <Card title="Permissions" icon="shield" href="https://docs.joinpeach.co/permissions">
    Review the permissions Peach requires and why.
  </Card>
</CardGroup>