> ## Documentation Index
> Fetch the complete documentation index at: https://docs.joinpeach.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Welcome to Peach.

Peach is an AI-powered communications platform built specifically for financial aid offices.

By connecting your shared inbox to Peach, your team can manage student inquiries, collaborate on responses, access institutional knowledge, and leverage AI to reduce repetitive work.

## Why Peach

Financial aid teams manage thousands of student questions each year, often across multiple staff members, inboxes, and systems.

Peach brings these workflows into a single platform.

<CardGroup cols={3}>
  <Card title="Tickets" icon="ticket">
    Organize and manage incoming student emails from shared inboxes.
  </Card>

  <Card title="AI assistant" icon="sparkles">
    Generate response drafts and get answers to financial aid questions with citations.
  </Card>

  <Card title="Knowledge base" icon="book-open">
    Centralize institutional policies, procedures, and guidance.
  </Card>
</CardGroup>

***

## Built for financial aid

Unlike general-purpose help desk tools, Peach is designed specifically for higher education financial aid offices.

Peach helps teams:

* Respond to student inquiries faster
* Maintain consistency across staff responses
* Reduce repetitive email drafting
* Preserve institutional knowledge
* Improve visibility into office performance

***

## Core platform areas

<CardGroup cols={2}>
  <Card title="Tickets" icon="ticket">
    Manage incoming student communications from shared inboxes.
  </Card>

  <Card title="AI assistant" icon="sparkles">
    Ask questions and generate response drafts using institutional and regulatory guidance.
  </Card>

  <Card title="Knowledge base" icon="book-open">
    Store and organize policies, procedures, and reference materials.
  </Card>

  <Card title="Analytics" icon="bar-chart">
    Measure response times, ticket volume, and team activity.
  </Card>
</CardGroup>

***

## How Peach works

<Steps>
  <Step title="Connect your shared mailbox">
    Connect your financial aid inbox to Peach.
  </Step>

  <Step title="Receive student inquiries">
    Incoming emails are automatically imported into Peach.
  </Step>

  <Step title="Work tickets collaboratively">
    Staff can review, assign, and respond to student questions.
  </Step>

  <Step title="Send responses">
    Messages are sent directly from your institution's mailbox.
  </Step>
</Steps>

***

## Ready to get started?

If your institution has already completed the Microsoft 365 setup process, continue to the Onboarding guide to connect your first shared mailbox and begin managing student inquiries.

[Go to Onboarding →](/onboarding)