> ## Documentation Index
> Fetch the complete documentation index at: https://docs.joinpeach.co/llms.txt
> Use this file to discover all available pages before exploring further.
# Connect a shared inbox
Peach uses shared inboxes to receive student inquiries and send responses on behalf of your office.
Shared inboxes can be connected during onboarding or at any time from Settings.
***
## Before you begin
Before connecting a shared inbox, ensure that:
* Your institution's IT team has completed the Microsoft 365 setup process
* You have access to the shared mailbox in Microsoft 365
* You are assigned as an Admin in Peach
***
## Connecting a shared inbox during onboarding
The shared inbox selection screen is only shown during onboarding when Peach does not yet have a shared inbox connected for your institution.
This commonly occurs when:
* A new institution is setting up Peach for the first time
* The first administrator is completing onboarding
You may not see this step if another user has already connected a shared inbox.
Examples include:
* An IT administrator testing the integration
* Another administrator completing setup before you
* An existing Peach deployment
Even if you do not see the shared inbox step during onboarding, you can connect additional inboxes later from Settings.
***
## Connect a shared inbox from Settings
Navigate to:
```text theme={null}
Settings → Email Integration
```
Under **Email Providers**, select **Connect Shared Inbox**.
***
## Select a shared inbox
Begin typing the name of the shared mailbox you want to connect.
Examples include:
* [financialaid@college.edu](mailto:financialaid@college.edu)
* [finaid@college.edu](mailto:finaid@college.edu)
* [scholarships@college.edu](mailto:scholarships@college.edu)
Select the mailbox from the search results.
Select **Connect**.
If the shared mailbox does not appear when searching, contact your Microsoft administrator to verify mailbox permissions.
***
## What happens next?
After connecting a shared inbox:
Incoming emails from the shared mailbox are imported into Peach.
Student inquiries become tickets that can be managed by your team.
Staff can send emails directly from the connected shared mailbox.
***
## Next Steps
Learn how Peach manages incoming student inquiries.
Resolve mailbox connection and email delivery issues.